17 min read
March 14, 2019
Expertly deflating the pretensions of those who would make fundraising a bureaucratic and esoteric profession, this book takes on the creeping trend of professionalization in philanthropy.
This is a sneak peek from The Forgotten Foundations of Fundraising: Practical Advice and Contrarian Wisdom for Nonprofit Leaders, written by Jeremy Beer and Jeffrey Cain, cofounders of American Philanthropic. You can order a copy here.
Philanthropy—which ﬁnances civil society—has survived recession, depression, and war, but it could face an even graver threat today in the form of professionalization. “Nonproﬁt studies,” says Seton Hall professor Naomi Wish, is “one of the fastest growing ﬁelds in academia.” At last count, according to another Seton Hall professor, Roseanne M. Mirabella, 292 colleges and universities offer courses in nonproﬁt management, 168 schools of higher education have graduate degree programs with a concentration in the subject, and at the apex of this sheepskin pyramid sits Indiana University, which in 2003 became the ﬁrst university to offer a course of study leading to a PhD in Philanthropic Studies. (The ﬁrst doctorate was granted in 2008.) Working backward from the PhD, in 2010 IU instituted a Bachelor’s of Philanthropic Studies, and two years later the Indiana University Lilly Family School of Philanthropic Studies invested its Founding Dean. The department is peopled with men and women of goodwill, some of whom produce scholarly work of merit, and it graduates an earnest cadre of ambitious proto-professionals. Many go on to do laudable work in the nonproﬁt sector, but inevitably some alumni use the argot and secret handshakes of the philanthropic priesthood learned in school to keep the un-degreed in their place. Concomitant with the growth of academic philanthropic programs has been the spread of organizations that certify those who jump through the proffered hoops. Typical is the Association of Fundraising Professionals, a New York City–based organization that, for a fee, will vouchsafe that the petitioner has earned the credential of:
- Certiﬁed Fund Raising Executive (CFRE), which is “a recognizable demonstration of your personal and professional achievement and commitment”;
- Advanced Certiﬁed Fund Raising Executive, which “signiﬁe[s] mastery of professional standards in leadership, management and ethics, at an advanced level of practice”; in other words, the ACFRE is for those who regard the mere CRFE holder as a rank amateur, barely more sophisticated than the legless blind man selling pencils on the street corner; or a
- Diploma in Fundraising, for those who “know the fundamentals—but you need to take that next step .... Don’t just settle for fundraising as your job, make it your CAREER.”[i]
◾ ◾ ◾To ensure the most efﬁcacious possible allotment of resources, in recent years the professionals have devised ratings systems that reward those nonproﬁts whose practices track most closely with the dogmata of the professionals. The rise of GuideStar and Charity Navigator—the leading umpires in the “empire of empiricism—the kingdom of counting, the sultanate of statistics,” in William Schambra’s alliteration—is understandable as a response to professionalization and giantism. If you’re directing your charitable dollars to huge impersonal institutions whose inner workings are inscrutable or even unknowable, then you might want to consult an almost equally huge and impersonal watchdog to ensure that you’re not sending your money to sleazy swindlers or proﬂigate incompetents. The human factor having been excised from the mega-nonproﬁts—with the same results as occur in the amputation of a heart—these large and abstract organizations must be analyzed scientiﬁcally, statistically, with an overlay of business argot that glazes the eyes and dulls the mind. The industry becomes obsessed with numbers and impact and designs ever more abstruse ways to measure these. The idea behind GuideStar, in the words of former CEO Bob Ottenhoff, is to enable donors “to make better and more conﬁdent decisions, which ultimately will lead to more money going to high-performing organizations.”11 Founded in 1994 in Williamsburg, Virginia, by Buzz Schmidt, GuideStar provides online information about 1.8 million IRS-registered nonproﬁts gleaned from their IRS Form 990s as well as other public documents. Most users access this information without cost; those wishing to delve even deeper using advanced searches pay fees typically in the range of $2,000 per year. The IRS, remarks GuideStar vice president of operations Debra Snider, is “our biggest provider and purchaser.” This admission, or boast, belies GuideStar’s pretensions to being a revolutionary force, for revolutionaries seldom boast of symbiotic relationships with national tax collectors. Jesus ate with the publicans, but he didn’t trade intelligence with them. In November 2014, the Bill & Melinda Gates Foundation announced a three-year, $3 million gift to GuideStar to assist in the implementation of “its transformational strategic plan’s three pillars of data innovation, data collection and data distribution.” (Readers of mission statements are advised not to play drinking games triggered by variations on the word transformative lest they induce alcohol poisoning.) This grant was intended to help boost the number of nonproﬁts using GuideStar from 40,000 to 200,000, in accordance with the inevitably named document GuideStar 2020. The practical result, of course, will be the elevation, in the eyes of “efﬁcient” donors, of nonproﬁts that can afford a battery of attorneys and adroit form-ﬁller-outers. The hubristic geeks of Silicon Valley, having enriched our lives with Facebook and Twitter and other inventions of Gutenbergian magnitude, are determined to modernize charity. They’re going to drag nonproﬁts into the twenty-ﬁrst century, they crow, by designing better measurements of effectiveness. David Bosworth, short-story writer, cultural critic, and author of the acclaimed The Demise of Virtue in Virtual America, has dubbed this obsession with measuring outcomes “quantiphilia.”[iii] Bosworth, a professor of English at the University of Washington and longtime resident of Seattle, has taken the measure of the Bill & Melinda Gates Foundation at close range and found it a nest of courtiers and ﬂatterers, scholars-for-rent and “experts” whose expertise consists in reliably parroting the conventional wisdom on whatever subject is under study. The BMGF, to use its unwieldy acronym, scales new heights in the category of “billionaire donors with no local connections” who with cluelessly arrogant insouciance presume to instruct the locals in how better to organize their communities. But humans are not machines, no matter how devoutly Bill Gates may wish it were so. GuideStar’s chief rival, Charity Navigator, uses an algorithmically derived four-star rating system, à la Siskel and Ebert (sans the wit of the latter), to grade nonproﬁts with annual revenues of over $1 million. Of course the late Roger Ebert graded movies subjectively, drawing upon a lifetime of erudition as well as visceral reaction. His intention was not to routinize and standardize the making of movies. Charity Navigator, by contrast, is premised on the belief that nonproﬁts need to operate more like businesses. As the invaluable William Schambra put it in a debate with Charity Navigator CEO Ken Berger:
Every organization grantmakers support now describes its programs in the rigorous logic of cause and effect, specifying that a “dosage” or “measure of exposure to its activities” will produce the desired effect—and submits statistical evidence that those dosages work; outlines a plan to collect such evidence in the future; and compiles a list of validating agencies that vouch for its work. And grantmakers require their grantees to “collect and publish feedback” from their primary constituents. Long gone are the dark ages when grants might have supported some young, passionate activist who wanted to start a movement from scratch; some professional dis- enchanted with the established procedures, yearning to try a different but purely experimental approach; some cause that probably was never going to succeed, but was worth supporting nonetheless because it was simply just and right. All such grants would have been based on mere feelings, on hunches, on subjective moral or religious preferences. None of them could have speciﬁed the precise dosages needed to inch the arrow along from clearly understood cause to clearly predicted effect.Quantiphilia, certiﬁcation, credentialism, professionalism: If these are not quite plagues on the world of philanthropy, they are certainly drags. They complicate and confound; they dress what should be a straightforward endeavor in pompous empty verbiage and numerological cerecloths. They are relevant to this book only as negative examples, as lamentable features of the current landscape. Don’t let them distract you. Don’t get lost in a forest of metrics. You have a better chance of successfully raising money if you follow the basics that we are laying out in this book. Fundraising does require a store of basic knowledge, and like any craft your skills will improve with experience. But fundraising is not quantum physics. (We really should have a “Fundraising is not ... ” contest. It’s also not orchid cultivation, Sanskrit translation, or a Nepalese vacation.) It doesn’t require an advanced degree or an alphabet soup of letters behind one’s name. Do the work, be honest, treat people fairly, be passionate, know your job, and you’ll be just ﬁne. This is where the professionalization of the ﬁeld has led so many astray. They begin to doubt their own instincts, to defer to self-proclaimed experts. They meet with credentialed fundraising consultants who charge them $100,000 for a six-month-long series of charrettes and other exercises in navel-gazing. At the end of all this wool-gathering they receive an action plan that is impossible to implement. Despite a considerable investment in time and money, they actually become worse fundraisers. At American Philanthropic, we believe in one-day meetings. We emphasize the practical; our goal is to enable you to succeed at what you are trying to do. Thus this book is a citizens’ guide to practical fundraising. We are in many respects outliers in the ﬁeld. We are not knee-jerk contrarians but we don’t run with the herd, especially when it’s headed for a cliff. We know what works, we know why it works, and we refuse to be hoodwinked by charlatans and managerial-guru mountebanks, even when they have chains of honoriﬁc letters after their names. (My colleagues and I have logged enough years in graduate school to know that just as the race is not always to the swift, nor is the granting of degrees.)
◾ ◾ ◾American Philanthropic offers periodic seminars in fundraising, and we’ve been asked on multiple occasions why we don’t seek certiﬁcation for these training sessions so that seminar attendees can receive credit toward the dreaded CFRE. This is a good question. Why not seek certiﬁcation? What’s the harm in doing so? Certiﬁcation would allow attendees to work toward credentials as professional fundraisers and, perhaps, attract more attendees to our training sessions. There is a corollary to this question: Why don’t we require our own two dozen or so consultants to obtain fundraising credentials? As mentioned earlier, there are over 160 degree-granting institutions with programs in nonproﬁt management. Many large public charities now require fundraising certiﬁcates or nonproﬁt management degrees as a condition of employment. The trend in nonproﬁt management is toward professionalization and credentialism. So why don’t we get on board? Why not become, and beget, members in good standing of the professional fundraiser class? These questions get to the heart of why we are different. We have often said, only half in jest, that we are the homeschoolers of fundraising. One of the things that we have always admired about homeschoolers is their indifference and even hostility toward credentialism. Over the years, the professionalization and organization of teachers created steep barriers to entry. Mastery of a given ﬁeld or occupation became less important than certiﬁcation and licensing. As the historian of education Diane Ravitch writes, in the early twentieth century “relatively small departments of pedagogy expanded into undergraduate and graduate schools of education. These institutions developed numerous specializations, such as school administration, educational psychology, educational sociology, and curriculum. Experts and professionals sought to create an education profession, which had its own preparation programs and its own technical language.” A century after the virus of credentialism entered the body politic, a majority of teachers today hold degrees in education rather than in the subject they are teaching. Today, virtually no one teaches in public (or many private) schools without a teaching certiﬁcate. Are these teachers more qualiﬁed because of their certiﬁcation than the teachers of several decades ago, who wandered the earth without teachers’ certiﬁcates? No. One problem with licensing and credentialing, whether we are talking about teachers or fundraisers, is that it professionally qualiﬁes people who are good at licensing and credentialing—good test takers and classroom jockeys—and not necessarily those who are good at the occupation being credentialed. Examinations rarely test the actual skills needed to be proﬁcient in the ﬁeld. Indeed, licensing and credentialing exams are often written by insiders who were themselves good test takers but not necessarily good practitioners. As a result, credentialism creates a safe harbor for those who cannot actually do the occupation for which they are credentialed. It gives them license to be mediocre. In the case of teachers, we have built an elegant and vast machinery for credentialing that is at once formidable and hollow. Homeschoolers care less about credentials—either for teachers or their own children—than they do true education. We say at American Philanthropic that we value the Aristotelian notion of practical wisdom. For our purposes in fundraising, a record of achievement is more important than a document testifying to hours sitting in a classroom. This point bears repeating: Credentials create barriers to entry. This is a problem for those who believe in a Tocquevillian notion of American civil society. Anyone, anywhere is qualiﬁed by virtue of being a citizen to raise funds in support of voluntary associations: churches, clubs, advocacy groups, co-ops, leagues, community centers, and so on. You don’t need a credential to undertake acts of good citizenship! There is an even darker side to this problem. The professionalization of fundraising coincides with a truly insidious move to discourage political and community involvement more broadly. For instance, in California, state laws now prohibit neighbors from collecting money to ﬁght business interests in their communities or take on state government unless they ﬁle as Political Action Committees and, in some cases, register with the state as lobbyists. In other words, one must receive the permission of the state in order to ﬁght against state policy. The aforementioned new IRS Form 990, which goes well beyond the statutory authority granted to the IRS by Congress, is invasive, paternalistic, and discourages voluntary associations.[iv] We further contend that the ﬂourishing of graduate programs in philanthropy could create additional barriers and ultimately discourage participation in civil society by average citizens. Civil society should not be the province of only the well-regulated, certiﬁed, credentialed, or connected. And it should not be managed by the government. Civil society, properly understood, stands apart from both government and business as a prudent check on both. Our mission at American Philanthropic is to strengthen civil society. We can do that in part by taking down barriers to entry, not by creating or participating in them. Do credentials create better fundraisers? If they did, that might be a compelling reason not only to seek afﬁliation with a credentialing organization but also to require it of ourselves. Many of us at American Philanthropic had considerable experience working with fundraising consultants prior to joining our current venture. Since launching our ﬁrm, we have become very familiar with other consultants in our ﬁeld. What is our verdict? Well, it is important to understand that our company was born out of a belief that most fundraising consulting is substandard and a good deal of it is fraudulent. With important exceptions (which is to say any of our consulting friends who happen to be reading this) our collective experience afﬁrms this sentiment. Direct-mail vendors, for example, who charge their clients a retainer, creative, and per-unit fee, among other fees, are usually not acting in the best interest of their clients. But that fee structure is standard operating procedure and well within CFRE ethical guidelines. We don’t do that. We don’t charge a per-unit fee on direct mail. Why? Because it would put us at odds with our clients’ interests. The bulk of nonproﬁt fundraising “scandals” have to do with vendors exacting inordinate fees for their services. Certiﬁcation has not stemmed these practices; it has instead created a façade of legitimacy that masks these unethical business strategies. At American Philanthropic, we hire a lot of people who have zero fundraising experience. They lack MAs in fundraising, their achievement walls bear no certiﬁcates in Advanced Fundraising, and when they start with us they wouldn’t know a house-ﬁle letter from a nail ﬁle. It doesn’t matter. They learn. Professionalization entails the use of a specialized language: shibboleths and hieroglyphics that may be gibberish but that signal to others within the high priesthood that one is also an initiate, a member of the lodge. The buzzwords and mantras are like secret handshakes and passwords, but instead of gaining admission to the treehouse or the Masonic Temple one lands a job in the world of fundraising. One of our former associates, Rachel Short, shares this experience with us:
A lot of nonproﬁt leaders ask us, “Will I receive CEUs [Continuing Education Units] or any credentials for attending American Philanthropic’s development training seminar?” I get the pleasure of sharing with prospective clients (and even current clients): “No, you will not receive CEUs or any form of credentials for attending our graduate-level seminar.” I explain to them our belief is that fundraising is not rocket science. It’s doing the small things well and consistently well over time. How are you acquiring new donors? How are you cultivating those donors (e.g., moving your donors up the giving ladder)? It’s amazing how many people I speak to while promoting our trainings and our services (at conferences, etc.) who say, “I have my CFRE. Do you?’” Just the other day, I met a woman who works for the American Bible Society in Philadelphia. We started talking about the nonproﬁt sector, and one of the ﬁrst things she said to me was: “I just received my material for CFRE, and I’m about to start studying. I’ll deﬁnitely let you know how it goes!” I shared with her what we at American Philanthropic believe to be true: Credentials are not necessary to (1) become an effective fundraiser; or (2) build a successful fundraising program. I was not surprised when she responded like many of the people I’ve spoken to before—“Oh, that’s so refreshing to hear! I’ve been beating my head against the wall with various nonproﬁt leaders telling me that I needed to get my CFRE yesterday.” I’m not sure what she’s decided to do re: the CFRE—I’m sure she’s getting some pressure from her superiors to get “credentialed.” But, more often than not, our clients/training participants share with us that our approach to fundraising is “practical wisdom” they wished they learned a long time ago.Okay, so we don’t give a toss for credentials. What does American Philanthropic look for when we hire new consultants? Let us ﬁrst state emphatically, as it cannot be said often enough: We don’t care about fundraising credentials or even prior fundraising experience. In fact, we often frown upon both things. We primarily value liberally educated, well-adjusted, practically minded people. We like consultants who can think on their feet; who recognize the need for systems and procedures, but who are not so blinded by best practices that they are unable to adapt, innovate, or change when new circumstances arise. As we say in our seminars, there is nothing mysterious about effective fundraising. It doesn’t require special degrees or certiﬁcations. It’s not an arcane priesthood with inscrutable rituals. Its methods are simple and easy to learn. It is more a matter of doing things consistently and consistently well over time than it is about any special body of knowledge. Is there a body of knowledge that is helpful to know to become an effective fundraiser or to build a successful fundraising program? Yes. But it is far less than the volumes of fundraising books and degree-granting institutions would seem to indicate. American Philanthropic is practical. Ironically, the premium that we place on liberally educated fundraisers, practical knowledge, and hard-nosed effectiveness (doing what works) is at once more basic and more rigorous than the body of knowledge offered by the CFRE. Why would we submit to a lesser standard? We hope this doesn’t sound prideful. There are more than enough self-important blowhards out there in the fundraising world; it sure doesn’t need any more. But American Philanthropic is different—the advice we give is not found in the typical airport-kiosk Seven Easy Steps to Success or Management Secrets of Vlad the Impaler book-products. Now, contrarianism for its own sake is artiﬁcial and wearying. But when the conventional wisdom is so error-ridden, and its consequences actually pernicious, then it is the duty of every friend of truth to be the contrarian. At American Philanthropic, we stand against such much-ballyhooed trends as Effective Altruism, outcome-based measurements, and philanthroglobalism. We see them not as refreshing new waves but turbid tsunamis that would drown civil society. They also grossly misread people and why they give their money away—which is the subject of our next chapter. Editorial disclaimer: American Philanthropic is the publisher of Philanthropy Daily. -- This excerpt from The Forgotten Foundations of Fundraising was republished here with permission. You can pre-order a copy of the book today.
[i] “Certiﬁcation & Career Management,” Association of Fundraising Professionals, accessed June 20, 2018, http://www.afpnet.org/Professional/CertiﬁcationList.cfm?navItemNumber=554. [ii] Christopher Lasch, The Culture of Narcissism: American Life in an Age of Diminishing Expectations (New York: W. W. Norton, 1979), 228. [iii] David Bosworth, Conscientious Thinking: Making Sense in an Age of Idiot Savants (Athens, GA: University of Georgia Press, 2017). [iv] Also in California, the attorney general is seeking to require all tax-exempt organizations to disclose their donors to the state. Whatever its intent, this requirement’s effect would be to make it possible to intimidate those who give money to unfashionable causes. Ironically, those subject to this sordid exercise in speech-squelching would also include the National Association for the Advancement of Colored People: ironic, because the California measure is ﬂatly violative of the US Supreme Court’s ruling in NAACP v. Patterson (1958), in which the justices unanimously agreed that the state of Alabama could not force the NAACP to disclose the names of its members and donors. “[C]ompelled disclosure of afﬁliation with groups engaged in advocacy may constitute [an] effective ... restraint on freedom of association,” declared Justice Harlan in his opinion. Yet the anonymity promised today by Fidelity, Donors Trust, National Christian Foundation, and other advisory funds is not without its drawbacks, if not for benefactor then at least for beneﬁciary. We have a client, a faith organization, that receives a six-ﬁgure sum each year from an anonymous donor via one of those concealed-identity funds. This contribution, while greatly appreciated, constitutes over 15 percent of our client’s annual budget. The mystery surrounding the identity of the donor is a real source of worry and consternation to the nonproﬁt’s ofﬁcers. What if the donor dies, or cuts them off? There is no way to cultivate this donor, to bring him or her into the life of the organization. There are no meetings to take, or friendly notes to jot, or hands to shake. Does that make less work for the president and development ofﬁcer? Sure. But when you don’t know where the money’s coming from you don’t know if or when the ﬂow might just stop, precipitating a budgetary mess.